Privacy policy
SoleaStay GmbHNeufeldstrasse 1353012 BernSwitzerland
UID: CHE-493.230.417Email: hello@soleastay.ch
Draft – as of 1 November 2026
1. General
Protecting your personal data is important to us. SoleaStay GmbH treats personal data confidentially and in accordance with applicable data protection laws, in particular the Swiss Federal Act on Data Protection (FADP). This privacy policy explains what personal data we process in connection with our website, accommodations and services, why we process it and what rights you have.
2. Data controller
The party responsible for processing personal data is:
SoleaStay GmbHNeufeldstrasse 1353012 Bern, Switzerland
Email: hello@soleastay.ch
If you have any questions about privacy or the processing of your personal data, you can contact us by email at any time.
3. What personal data we process
Depending on the type of enquiry, booking or use of our services, we may process the following data:
- First and last name
- Home address and country of residence
- Email address and phone number
- Booking and stay details
- Number of guests
- Required details about accompanying guests
- Payment and billing information
- Information about booked additional services
- Messages and Enquiries
- Information Required by Law for Guest Registration
- Technical data collected when you use our website
As a rule, we collect and process only the data required for the relevant purpose.
4. Bookings through our website
We use the Smoobu booking and property management system to manage our accommodation and direct bookings. For direct bookings, the information you provide is processed, including your name, contact details, travel dates, number of guests and information about the accommodation booked.
We need this information to:
- to receive and process your booking
- Manage availability and reservations
- to send booking confirmations
- Prepare for your stay
- Communicating with you before, during and after your stay
- To meet legal and contractual obligations
Technical service provider:
Smoobu GmbH, Germany
More information: https://www.smoobu.com/de/datenschutz/
5. Bookings via External Booking Platforms
Our accommodation can also be booked through external booking platforms, including:
- Airbnb
- Booking.com
- Vrbo
- HomeToGo
For bookings made through one of these platforms, we receive the information required to manage the stay. This includes in particular your name, contact details, travel dates and other booking-related information. The booking platforms also process personal data under their own responsibility. The respective platform providers’ privacy policies apply to this data processing.
6. Payment processing
For direct bookings, payments are processed using the payment methods offered during the booking process and the payment service providers involved. This may involve processing the payment amount, transaction details and personal data required to process the payment. The data is processed to complete and confirm the payment, prevent fraud and, where applicable, process refunds. Payment data is only shared with the payment service providers involved to the extent required to complete the transaction. Each payment service provider involved may process personal data in accordance with its own privacy policy.
7. Guest support and communication
If you contact us by email or through a booking platform, we process the information you provide. This includes, in particular, your name, contact details, the content of your message and, where applicable, your booking information. We use this data to handle your enquiry, organise your stay and communicate with you. To assist guests, necessary information may also be shared with service providers we engage, for example to arrange cleaning or resolve technical issues. Only the information needed for the relevant task will be shared.
8. Guest registration and statutory reporting obligations
As part of providing accommodation, we may be legally required to collect, verify and retain certain guest information. Where required by law, we process identity and stay details in particular, and share necessary information with the relevant authorities. We process this information only to the extent necessary and in compliance with applicable laws.
9. Website and hosting
Our website is hosted by an external hosting provider. When you visit our website, technically necessary information may be processed automatically. This may include:
- IP address
- Date and time of access
- Browser and operating system used
- Pages and files accessed
- Technical connection information
This data is used in particular to provide the website, ensure technical security, analyse errors and protect against misuse. It is stored only for as long as necessary for the relevant purpose or as required by law.
10. Cookies and third-party content
Our website may use technically necessary cookies or similar technologies required to operate the website, display content or run the booking system. Additional technologies may also be used by integrated services, such as the booking form or external content. Where tracking or marketing technologies requiring consent are used, they are deployed in accordance with applicable legal requirements. We provide information about the services used and any choices available based on their actual use.
11. External links
Our website contains links to external websites, in particular booking platforms. When you follow one of these links, you leave our website. The relevant provider is generally responsible for processing personal data on the external website. We recommend reviewing the privacy policies of those providers.
12. Sharing data with third parties
We only share personal data when necessary to provide our services, process a booking, meet legal obligations or protect legitimate interests, and when legally permitted.
Recipients may include, in particular:
- Booking and Property Management System Providers
- Payment service providers
- Booking platforms
- Hosting and IT Service Providers
- Appointed cleaning and maintenance companies
- Accounting and Administrative Service Providers
- Competent authorities
We do not sell guests’ personal data to third parties.
13. Processing of data abroad
When using external service providers and booking platforms, personal data may also be processed outside Switzerland. This applies in particular to service providers based or with technical infrastructure in other European countries. Depending on the service provider used, data may also be transferred to other countries. SoleaStay complies with the requirements of the Swiss Federal Act on Data Protection for cross-border transfers of personal data. Where necessary, appropriate safeguards are put in place to protect personal data.
14. Data retention and deletion
Personal data is retained only for as long as necessary for the relevant processing purpose or as required by statutory retention periods. In particular, booking and accounting records may be subject to statutory retention requirements. Data that is no longer needed and is not subject to a statutory retention requirement will be deleted or anonymised.
15. Data security
We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse and unlawful processing. These measures take into account the nature of the data processed and the risks involved. Despite appropriate security measures, absolute protection cannot be guaranteed when data is transmitted electronically.
16. Your rights
Under applicable data protection laws, you have the following rights in particular:
- To request information about how your personal data is processed
- Have inaccurate personal data corrected
- To request the deletion of personal data, subject to the conditions set out by law
- Object to certain data processing where provided for by law
- To request the provision or transfer of certain data, subject to the conditions set out by law
To exercise your rights, you can contact us at any time:
hello@soleastay.ch
We review such requests and handle them in accordance with the applicable legal provisions.
17. Changes to this Privacy Policy
SoleaStay reserves the right to update this Privacy Policy as needed, particularly in response to changes in legal requirements, technical systems or business operations. The latest version published on our website applies.